Privacy Policy

This privacy policy explains how SunSpin collects, stores, uses, and protects personal data submitted by players who access the platform from Australia and other eligible locations. Reading this document carefully helps you understand what information is gathered during registration, gameplay, and redemption, and how that information is handled in line with standard digital security and data-management practices.

What Information SunSpin Collects

SunSpin gathers personal data at several points across the account lifecycle. During registration, the platform collects full name, email address, date of birth, residential address, and state or location details. This information is required to create an account, verify player age and eligibility, and process any prize redemptions later.

Additional data may be collected during purchases and redemptions. When a player buys a package using Visa, Mastercard, Discover, Skrill, or online banking, payment details and transaction records are stored securely. For redemptions, especially cash payouts via ACH or gift card requests, further verification documents are required, including a government-issued ID such as a passport or driver’s licence, proof of address, and payment proof.

SunSpin also collects technical data automatically. This includes browser type, device model, IP address, session activity, and location signals. This data supports fraud prevention, location eligibility checks, and platform security monitoring.

How the Platform Uses Personal Data

Data collected by SunSpin is used for the following purposes:

• Account creation and identity verification before redemption
• Age and location eligibility checks for Australian and other players
• Processing package purchases and prize redemptions
• KYC compliance before any cash or gift card payout is approved
• Fraud prevention, suspicious activity monitoring, and session security
• Communicating account updates, promotional offers, and support responses
• Improving the platform based on usage patterns and feedback

SunSpin does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, KYC service providers, and technology partners strictly as needed to operate the platform and complete transactions.

Data Storage and Security

SunSpin applies SSL encryption to protect data transmitted between players and the platform. Account information is stored on secured servers, and access is restricted to authorised personnel only. Standard anti-fraud monitoring and session security controls are in place, including session timeouts and login activity reviews.

Payment data is handled through verified payment partners and is not stored in a way that exposes full card or banking details. Players using the SunSpin can expect standard digital security measures consistent with reputable social casino platforms operating in 2026.

While no platform can guarantee absolute security against all possible threats, SunSpin takes reasonable steps to protect stored data from unauthorised access, misuse, or disclosure.

Cookies and Tracking

SunSpin uses cookies and similar tracking technologies to maintain session continuity, remember player preferences, and analyse usage data. Cookies may be set by the platform directly or by third-party technology providers used to deliver core services.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect how the platform functions, particularly features that rely on session data or login state. Functional cookies required for account access and transaction processing cannot typically be disabled without affecting account usability.

KYC and Identity Verification

KYC verification is required before any prize redemption is processed. This applies to both ACH cash redemptions, which carry a minimum of AU$150, and gift card redemptions from AU$40. The verification process may also be triggered by security checks, unusual activity, or payment method reviews.

Documents accepted during KYC include a passport, driver’s licence, utility bill, bank statement, and proof of the payment method used. Processing times for verification are not guaranteed but are typically estimated at 24 to 72 hours for standard cases. Delays may occur when documents are expired, cropped, low quality, or do not match the profile on file.

Accounts that do not complete verification cannot redeem prizes. SunSpin reserves the right to place temporary restrictions on accounts pending verification or during fraud investigations.

Data Retention

SunSpin retains personal data for as long as an account is active or as needed to comply with legal and operational requirements. Account data may be kept for a defined period after closure, particularly where transaction records or dispute history must be preserved.

Players who wish to request data deletion or access to their stored information should contact the support team through the Help Center or the Zendesk request form. Requests are handled in line with applicable data protection obligations. Note that some data may be retained regardless of a deletion request where legal or regulatory requirements apply.

Third-Party Links and Services

SunSpin may contain links to third-party services, payment processors, or external resources. This privacy policy applies only to the SunSpin platform itself. Third-party services operate under their own privacy terms, and players should review those separately before submitting personal information to external providers.

Payment partners such as Skrill, card networks, and online banking providers process transactions according to their own data policies. SunSpin does not control how those providers handle data beyond the scope of the integration.

Player Rights and Contact

Players in Australia have the right to request access to the personal data held about them, ask for corrections to inaccurate records, or request account deletion subject to retention requirements. These requests can be submitted via the support email at support@sunspin.us or through the Zendesk request form.

Support is available 24 hours a day, 7 days a week. Response times are not guaranteed but the team aims to address data-related queries promptly. For information about responsible play controls and account management tools, players can also review SunSpin responsible gambling for additional guidance on account restrictions and player protection settings.

Updates to This Policy

SunSpin may update this privacy policy from time to time to reflect changes in platform operations, applicable law, or data-handling practices. Players are encouraged to check this page periodically. Continued use of the platform after any updates are published constitutes acceptance of the revised policy.

Players aged 18 and over who are located in eligible states or regions may access the platform and its services subject to all applicable terms and location restrictions.